Draft: this page is pending owner review and legal entity details before publication. Bracketed placeholders below must be filled in before this page is final.
This policy covers [LEGAL ENTITY]'s handling of cancellations, weather rescheduling, and refunds for gutter cleaning requests.
Can I cancel before a provider is confirmed?
Yes, cancellation is free at any point before a provider is confirmed for your visit. Since nothing is charged until your price and visit are confirmed, canceling before that point costs you nothing.
What if I want to cancel after a provider is confirmed?
[OWNER-TO-SET: cancellation terms and any window or fee that applies once a provider is confirmed for your visit. No dollar figure is stated here until that policy is set.]
What happens if the weather is bad on my scheduled day?
If weather makes the visit unsafe, such as active rain, ice, lightning, or high wind, the visit is rescheduled at no penalty to you. Neither side is expected to proceed with an unsafe visit, and this does not count as a cancellation against you.
Who decides if weather is bad enough to reschedule?
[OWNER-TO-SET: describe how a weather rescheduling decision is made and communicated, and any advance-notice expectation.]
When are refunds issued?
Refunds are only issued after a payment has actually been verified and processed; since payment isn't taken until your price and visit are confirmed, most cancellations before that point involve no charge to refund in the first place. [OWNER-TO-SET: refund timeline and method once a payment processor is connected.]
What if the visit doesn't happen as described?
[OWNER-TO-SET: remedy process if a confirmed visit is not completed as scoped, once operational details are set.]
Contact
Questions about a specific cancellation or reschedule can be sent through contact.
FAQ
Does canceling before a provider is confirmed cost anything? No, it's free.
What counts as "bad weather" for rescheduling? Conditions that make the visit unsafe, such as active rain, ice, lightning, or high wind. [OWNER-TO-SET: any more specific criteria.]
Will I get a refund if I already paid and then need to cancel? Refunds are only issued for verified, processed payments. [OWNER-TO-SET: exact timeline and process.]
Can I reschedule instead of canceling outright? Yes, contact us to move your visit rather than canceling if you still want the service.
What we do not claim
We do not claim our own employed cleaning crews, insurance coverage of our own, a network of signed partners, customer reviews, before-and-after photos of our jobs, or an operating history. We are a new company that arranges each visit with a local partner.
Get my price
This policy applies once you have a confirmed price and visit. Start at services; checkout is a labeled preview until card payments are enabled, and nothing is charged before then.
Sources
- No external sources. Scope and policy from manifest/families.json and DECISIONS.md (2026-09-16).