These terms govern requests for gutter cleaning made through this site, and any visit we arrange from one. "We", "us" and "our" mean the business that runs this site. "You" means the person who makes the request. This version applies to requests made on or after October 11, 2026.
Who we are and what we are not
We are a new company. We take gutter cleaning requests and check whether an independent local provider is available for each one. We do not employ cleaning crews, we do not hold insurance of our own for the physical work, and we do not claim verified provider coverage, a network of signed partners or an operating history.
What we do
We take gutter cleaning requests and provide an online estimate based on the details you submit. No provider or visit day is assigned at that stage. If a provider is available, we can send a written quote for clearing the gutters, flushing each downspout to the point where it enters the ground, and bagging and removing the debris. We do not perform gutter installation, gutter guard installation, gutter repair, roofing work, or underground drain clearing under these terms. Homes of three or more storeys, HOA and multi-building jobs, and guards that have to come off and go back on are reviewed by a person rather than estimated online.
Who can make a request
You must be at least 18 and allowed to arrange work at the property: as its owner, as a tenant with the owner's permission, or as the person who manages it for the owner.
Requests and pricing
Submitting a request is not a binding purchase and does not book a visit. An online number is an estimate range. A person must check provider availability, the scope and a visit window before sending a written quote. If the house turns out to differ from your description, for example more storeys, longer gutters, guards you did not mention or much heavier debris, the provider stops before extra work, we tell you the new price, and nothing changes unless you agree. See pricing for how the estimate and quote differ.
Payment
Nothing is charged when you submit a request. Current online results are estimate ranges and do not offer instant payment. Payment can follow only after you accept a written quote and provider availability and the visit window have been confirmed. Card and wallet payments are processed by Stripe, our payment processor; we do not see or store your full card number. The charge appears on your card statement as HOPTIRE* DRAINHOP; HOPTIRE is the name of the payment account we use, not a billing error. If sales tax applies to your visit, it is shown as its own line before you pay. If you think a charge is wrong, tell us first so we can correct it quickly.
Cancellation and rescheduling
Cancellation is free at any point before a provider is confirmed for your visit, and free up to 24 hours before a confirmed visit. Inside 24 hours a fee may apply; we state the amount before you pay, and we never charge a fee we did not show you first. A visit moved because of unsafe weather costs you nothing. See cancellation for the full policy, including refunds.
Your part
Describe the house as accurately as you can. On the day, give the crew safe access to every side of the building: unlock gates, keep pets indoors, and move vehicles away from the walls where you can. Tell us before the visit about anything that could make the work unsafe, such as loose or sagging gutters, a fragile roof edge, or power lines close to the gutters. If the crew cannot safely reach part of the house, that part is left and we tell you; we do not charge for work that was not done.
Scope limits
We arrange cleaning visits only. We are not responsible for pre-existing damage to gutters, downspouts, roofing, siding, or landscaping, and we do not warrant the condition of your gutters beyond the cleaning scope performed. If the crew notices a problem, such as a leaking joint or a loose bracket, we tell you about it; we do not sell the repair.
Who is responsible for what
Visits are performed by a local provider we arrange on your behalf, not by our own employees. The provider is an independent business, not our employee or agent. We arrange and pay for the work, we stay your single point of contact, and we answer for the result. In practice, responsibility is split like this:
- We are responsible for the price we confirm with you, for arranging and paying the provider, and for putting right a visit that did not include what we confirmed: a return visit at no cost, or a refund for the part that was not done, if you tell us within 7 days of the visit. If we cannot do the job as booked, we refund what you paid in full.
- The provider is responsible for how the work is carried out: its crew, its ladders and equipment, safe working at your home, and any licence or insurance its business is required to hold. You can ask us about the provider's insurance when your visit is confirmed.
- You are responsible for the accuracy of your request and for safe access, as described under "Your part" above.
If you believe the crew damaged your property during a visit, tell us within 7 days of the visit, with photos if you can. We report it to the provider, stay involved until it is answered, and give you the records of your booking. If the provider or its insurer needs to deal with you directly, we give you the provider's business name and contact details for that purpose. Because the provider does the work and holds any insurance for it, a damage claim goes first to the provider and its insurer. This does not take away any right you have against us under these terms or the law.
Limits on our liability
Our total liability to you for any claim about a visit is limited to the amount you paid us for that visit. This limit does not apply to injury or death caused by our own negligence. We are not liable for indirect or consequential loss, or for delay or failure caused by events outside our reasonable control, such as severe weather, road closures or a provider becoming unavailable at short notice; in those cases we offer a new date or a full refund of anything you paid. Nothing in these terms limits any liability or consumer right that the law does not allow to be limited.
Using this site
Guides, cost pages and tools on this site are general information, dated when we checked them. They are not roofing, legal or insurance advice for your property. Do not submit false requests, requests in someone else's name without their permission, or automated traffic that interferes with the site.
Problems and disputes
If something goes wrong, write to us first with the address and date of the visit. We aim to reply within one business day and to settle the matter within 30 days. If we cannot settle it, either of us may take it to court. You can always use the small claims court where you live.
Changes to these terms
If we change these terms we post the new version here with a new date, and we email anyone with an open booking at least 14 days before the change takes effect. The version in effect when you make a request applies to that request.
Governing law
These terms are governed by the laws of the State of New York.
Contact
Questions about these terms can be sent through contact, or by email to support@drainhop.com.
FAQ
Is submitting a request the same as agreeing to pay? No. A request can become a paid booking only after provider availability, a visit window and a written quote are confirmed and you accept them.
What happens if I disagree with the price? You're not obligated to proceed; declining a price is not a cancellation of a paid booking since nothing has been charged yet.
Who do these terms apply to? Anyone submitting a gutter cleaning request through this site.
Who do I talk to if something goes wrong on the day? Us. We stay your single point of contact, including for a missed part of the job or a damage report.