This policy explains how we handle information you submit when requesting gutter cleaning through this site, and what the site itself records when you use it. "We" and "us" mean the business that runs this site. This version applies from September 27, 2026.
What information we collect
- Your request. The property address and ZIP code, and the property details you provide, such as stories, gutter length, guards, roof material, tree cover, last cleaning date, pets, gates, your preferred day and time, and any notes for the crew. If you use a worksheet or tool on this site, the inputs you enter there are collected the same way when they double as a request.
- Your contact details. Your name, email address, mobile number if you give one, how you prefer to be contacted, and whether you agreed to text messages.
- Payment records. When you pay, Stripe collects your card or wallet details directly. We receive a payment reference, the amount and whether the payment succeeded, never your full card number.
- Messages. What you write to us by email, and our replies.
- How the site is used. Pages viewed, the page that sent you here, buttons clicked, the options you pick in the booking form, your browser and device type, and an approximate location worked out from your IP address. Our analytics events never carry your address, contact details or notes. We also record sessions to see where the site is hard to use. Anything typed into a form field is masked in your browser before a recording is sent, but a screen that shows your details back to you, such as the request summary or the payment confirmation, can appear in a recording. When you start a payment, we attach the analytics session reference to the payment record so we can see which pages led to a booking.
- Technical data. Like any website, our servers receive your IP address. We use it to keep the site running and to limit spam and abuse.
How we use it
Information you submit is used to price your request, confirm your visit, and arrange your visit with a local partner. Contact details are used to reach you about that specific request. We also use the information to take payment and issue refunds, to handle a missed item or a damage report, to keep the business and tax records the law requires, to understand how the site is used and fix what does not work, and to block spam and fraud. We do not use your details for marketing unless you ask us to.
Who we share it with
- The provider for your visit receives what it needs to do the work: the address, the visit window and the property details from your request. We stay your point of contact, so we pass on your name or phone number only when the visit needs it, for example so the crew can reach you on arrival.
- Companies that run parts of the service for us, each limited to that job: Stripe processes payments; Supabase hosts the database where requests are stored; Mailgun sends our email, including an alert for each new request, and passes the email you send us on to the mailbox where we read it, which Google hosts; PostHog is our analytics tool, and it receives site-use data through this site's own address; Vercel hosts the site.
- Others, only when required. We disclose information when the law requires it, to protect people's safety or our legal rights, or to a buyer if the business is ever sold, in which case this policy continues to apply to it.
What we do not do
We do not sell your information, we do not share it for targeted advertising, and we do not publish provider identities.
Cookies and browser storage
Our analytics tool stores a first-party cookie and a local storage entry to tell one visit from the next. The booking pages load Stripe's payment script, which sets its own cookies to help prevent fraud. The booking form keeps your unfinished answers in your own browser for up to 14 days, so you can return to the step you left; that draft is not sent to us until you submit. We do not use advertising cookies. You can block or delete cookies and site data in your browser settings, and the site still works.
Text messages
The booking form lets you agree to texts about your request. We do not send text messages at present, so we reach you by email. If we start, texts will be about your request only, never marketing, message rates may apply, and you will be able to reply STOP to end them. We do not share your mobile number or your consent to receive texts with anyone for their own marketing.
Payment information
Payments are processed by Stripe, which receives your card or wallet details and billing address directly and handles them under its own privacy policy. We do not collect or store card numbers ourselves, and the provider never receives your payment details.
Data retention
We keep request and contact data for 3 years after your last contact with us, then delete it. Payment and tax records are kept for as long as tax law requires. Analytics data and recordings are kept in our analytics tool under its retention settings and are used only to understand and improve the site.
How we protect it
Requests are stored in a private database that only our server can read, over encrypted connections. A copy of each new request also reaches our email inbox so a person can act on it. Card numbers never reach our systems. No system is perfectly secure; if you think information you gave us has been exposed, tell us at once.
Your choices
You can ask what information we hold about a request you submitted, ask us to correct it, or ask us to delete it, through contact. We may ask you to write from the email address on the request so we know it is yours. After a deletion request, we keep only what the law requires us to keep. If you live in California, Colorado, Connecticut, Virginia or another state with its own privacy law, you have the rights that law gives you, including access, correction, deletion and a right not to be discriminated against for using them. Write to us and we will honour them.
Children
This site is not meant for children. Requests must come from adults, and we do not knowingly collect information from anyone under 13. If you believe a child has sent us information, tell us and we will delete it.
Changes to this policy
If we change this policy we post the new version here with a new date, and we email anyone with an open booking at least 14 days before the change takes effect.
Contact
Questions about this policy can be sent through contact, or by email to support@drainhop.com.
FAQ
Do you sell my information to other companies? No.
Does the local provider see my payment information? No. Card details go to Stripe, and the provider receives only the job details it needs for the visit.
Can I ask what data you have on a request I submitted? Yes, through contact.