The cleaning task can be the same, but access is not. Height, roof shape, ground conditions, setbacks, additions, wires, fences, and narrow side yards can change the safe method or make a section inaccessible with standard equipment. Record these conditions before requesting a price. Do not assume that every upper run is included until access is reviewed.
Access matrix
| Condition | What to provide | Possible scope effect |
|---|---|---|
| Highest gutter level | Stories and approximate height | Different equipment or more setup time |
| Sloped ground | Photos from the ground | Standard ladder placement may not be suitable |
| One-story addition below an upper gutter | Location and depth | Upper run may need another access method |
| Narrow side setback | Approximate clear width | Equipment choice can change |
| Fence or locked gate | Height, gate width, and access plan | Section can remain inaccessible without entry |
| Overhead wires | Location relative to roof edge | Provider must assess clearance and method |
| Soft soil or landscaping | Photos and recent weather | Setup location can be limited |
| Steep roof | Ground-level photo only | Do not assume roof walking is available |
What to require in the quote
- Each upper gutter run included or excluded by location.
- The access review and any special-equipment condition.
- The rule for a section found inaccessible on arrival.
- Guard handling, visible downspout checks, cleanup, and completion proof.
- Written approval before any scope or price change.
CDC/NIOSH treats ladder falls as a serious workplace hazard and provides ladder-safety guidance. The provider must select the safe access method. The customer should not climb to inspect or prepare the gutter.
Use the scope worksheet for the complete request and the completion checklist for inaccessible-section evidence.
Limits
Two-story cleaning does not include repairs, roof diagnosis, guard removal, or buried-drain clearing unless each item is separately confirmed. Height alone does not produce a reliable fixed multiplier.
Sources
- CDC/NIOSH, ladder safety, https://www.cdc.gov/niosh/falls/ladder/index.html, accessed 2026-09-19.